---

Under the immediate supervision of the Clinical Applications Supervisor, is responsible for Provider training and support on the EMR application.

Responsibilities

A. EMR Knowledge

• Knowledge - Develop and maintain in-depth, up to date knowledge and functionality of the EMR application and all other applications which interface with the EMR.
• Work with the EMR Team and other stakeholders to help maintain the "Best Practice Manual"
• Assist with the development and maintenance of the EMR system workflows by collaboration with key stakeholders within other departments while maintaining standard content.
• Maintain all documentation for training.

B. EMR Training

• Train Providers in one-on-one sessions; set up Provider specific settings. Introduce the new Providers with the functionality of the EMR. Provider follow-up support until optimal comfort level is reached on the use of the EMR.
• Assess Providers on the use/competency of the EMR and best practice workflows. Providing education of existing workflows, ordering, documentation, messaging and prescriptions.
• Provide re-training as necessary.

C. EMR Support

• Provide support for day to day computer workflow issues and system navigation, by regularly spending support time in each office.
• Provide support by remotely logging into the provider's system to assist in quick workflow or issue resolution.