Spa Desk Representative - FT or PT - Stoweflake Mountain Resort & Spa - Stowe, VT |
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Spa Desk Representative - FT or PT Hourly pay + weekly grat

Stoweflake Mountain Resort & Spa | Stowe, VT 05672

Stoweflake Mountain Resort & Spa

* Conduct tours of the spa facilities for hotel and outside guests
* Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
* Take messages for staff and clients, ensuring delivery in a timely manner
* Be fully familiar with and knowledgeable about all spa services, treatments, and sports services
* Possess a thorough knowledge of all spa services, rates and product costs
* Maintain a thorough knowledge of general spa and resort programs and services, and be able to explain them to guests
* Explain specific spa treatments and services and advise guests in choosing the best services for them based on their needs and interests
* Book spa and salon services in an efficient and timely manner
* Assist guests and members with the purchase of memberships, day fees, rentals, class fees
* Maintain all Sanctuary, public and service areas with cleanliness, towels, cups or water
* Warmly greet and assist guests with check-in, billing and check-out process
* Escort clients to appropriate locations or services
* Assist guests with special requests and provide hospitality services as directed by management
* Maintain control of point-of-sale area and follow established guidelines for payment/sale process
* Maintain inventory of brochure material in guest areas as necessary
* Attend staff meetings as requested by the Spa Desk Manager and Spa Director
* Protect the privacy of all guests and handle with discretion any information they may provide to the spa
* Maintain a presence of calm composure, even in the most stressful situations
* Be ready to assist any staff member or guest who needs help in a genuinely friendly manner
* Alert Spa Desk Manager or Spa Director to potential problems or concerns

* Excellent telephone etiquette and communication skills
* Knowledge and background in Spa or Health related areas
* Warm, enthusiastic and hospitable personal manner
* Good organizational skills and detail orientation
* Previous experience in working with the public both in person and by telephone
* Confidence and experience in dealing with customer relations and complaints

Medical, Dental, AFLAC, vacation, resort discounts, health club membership, discount ski passes

High School diploma or equivalent

Located in beautiful Stowe, Vermont 2 miles from the village on the Mountain Road.

Plus gratuities

Posted On: 01/11/192019-01-11
Closing Date: Open Until Filled
Telecommute: No
Categories: Fitness, Recreation and Sports
Job Type: Regular
Pay Type: Hourly Wage
Similar Jobs: Within 25 miles of 05672, Fitness, Recreation and Sports

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