Motor Vehicle Customer Service Specialist
State of Vermont | Montpelier, VT
Who May Apply
This position, Motor Vehicle Customer Service Specialist (Job Opening #1042) , is open to all State employees and external applicants.
If you would like more information about this position, please contact Diane Decoteau by email: firstname.lastname@example.org .
Please note that multiple positions in the same work location may be filled from this job posting.
***In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.***
Resumes will not be accepted via e-mail. You must apply online to be considered.
Direct public contact completing technical and clerical work at any of the branch offices, including the Montpelier Office, for the Department of Motor Vehicles. Work involves review, verification, coding and processing of applications for all types of motor vehicle registrations, including the International Registration Plan (IRP), titles, driver licenses, including suspensions, reinstatements, motor fuel tax processing, overweight and dimension permits and required documents. Duties include providing complete and accurate information to the public in person, by telephone and by written communication. This class is distinguished from lower level motor vehicle customer service representatives by constant public contact, handling and completing all types of applications, accountability for all fees and audits. Independence of action is expected to be used within the legal guidelines established. Duties are performed under the supervision of a Unit Supervisor.
Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Normal office conditions prevail with occasional trips outdoors to verify vehicle identification numbers, as well as trips to other branches to assist when personnel shortages occur and various scheduled hours. Private means of transportation may be required. Some overtime work may be required.
Two (2) or more years of work experience in a customer or client service role such as retail, hospitality or government that included significant public contact and regular use of computer programs.
Candidates with prior motor vehicle department experience.
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium
- Dental Plan at no cost for employees and their families
- Flexible Spending healthcare and childcare reimbursement accounts
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
- Low cost group life insurance
- Tuition Reimbursement
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Equal Opportunity Employer
The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.
Nearest Major Market: Barre
Nearest Secondary Market: Montpelier