Customer Service and Sales Associate - Alpine SnowGuards and EcoFasten Solar - Morrisville, VT |
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Customer Service and Sales Associate

Alpine SnowGuards and EcoFasten Solar | Morrisville, VT 05661

Alpine SnowGuards and EcoFasten Solar

Job Responsibilities: 

  1. Develop and maintain a thorough knowledge of the companies’ products and pricing structure,
  2. Handle incoming customer calls (sales, service, inquiries and issues).
  3. Prepare and send sales quotes to customer, after reviewing for accuracy and completeness.
  4. Handle and resolve customer complaints, including supervisor when necessary.
  5. Follow-up on all sales quotes until resolved (won or lost).
  6. Mine database of current customers (activity this year and previous two years) for increased sales and reactivation of customers – meet or exceed the companies’ organic sales goals.
  7. Answers technical support phone calls and emails on a variety of topics, including product specifications, warranties, installation, and use.
  8. Utilize the CRM system on a daily basis; scheduling and documenting activities.
  9. Occasional travel as required, including representing the companies at tradeshows and meeting with customers at their jobsite or location. 
  10. Regularly communicate with Customer Service Manager; review weekly sales activities, progress on goals.
  11. Assist and support the Sales Managers as required, including preparing quotes, proposals, and presentations, and occasional travel with the Sales Managers to visit customer prospects.
  12. Complete required reports and other paperwork in a timely manner and in accordance with company policy.
  13. Other duties as assigned.

Job Qualifications:

  1. High school diploma or equivalent; Bachelor’s Degree in Business, Marketing, Sales or related field preferred.
  2. Working knowledge of the roofing and/or solar industry preferred.
  3. Familiar with a variety of mechanical or construction-type installation concepts, practices, techniques and procedures 
  4. Excellent English verbal and written communication skills (bilingual a plus)
  5. Good working knowledge of Microsoft Office programs (Excel, Word, PowerPoint, Outlook)
  6. Good basic math skills and understanding
  7. Maintain a sense of urgency in this fast-paced environment
  8. Ability to do some traveling.
  9. Ability to work well with others and handle customer complaints.
  10. Legally eligible to work in the United States.
  11. A least one year of experience in a customer-facing sales or service role (B2B).

Posted On: 07/11/192019-07-11
Closing Date: 07/24/192019-07-24
Telecommute: No
Categories: Customer Service, Sales
Job Type: Regular
Job Status: Full Time
Similar Jobs: Within 25 miles of 05661, Customer Service, Sales

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