Customer Service Representative New Year, New Gig!
Reading Plus | Winooski, VT
Join a growing company! You'll be part of our Customer Success Team, responsible for proactively and reactively supporting Reading Plus customers who use our web-based software: teachers/administrators, students and parents. You'll be part of a great team of smart and kind helpers who are natural problem solvers and troubleshooters who collaborate to improve our customers' experience with Reading Plus.
You are web savvy, an excellent communicator, and have wonderful people skills. You are naturally customer focused, with the ability to teach end users not only how to fix the symptom but how to resolve the root cause. Our customers will be empowered and delighted by your service. This is an excellent position for someone who has excellent service skills and is inspired by our mission to change how students' lives and is motivated by this professional growth opportunity.
o Embody the Reading Plus vision and mission
o Inspire and influence teachers/administrators/parents/end-users to utilize Reading Plus to its fullest potential
o Create a memorable experience with every customer contact
o Record each customer contact, document reason for contact, the reported symptom, root cause and resolution
o Resolve customer inquiries within service levels
o Utilize knowledge gained from customer contact to improve ongoing support and future product development