We're looking a Reservations Agent that can exhibit the high standards of customer service that our guests have come to expect.
The primary responsibilities of the Reservation Agent are to sell lodging and resort products including but not limited to lodging packages, seasons passes, children’s programs and event tickets. A Reservation agent acts as the first line of communication to Sugarbush. Requiring knowledge of resort products/services and current marketing programs and acting as resort switchboard operator answering general resort questions while directing calls accurately and efficiently. Must be able to work with guests and effectively listen, understand, clarify needs and communicate options or resolve concerns
If you are seeking a fun opportunity, and enjoy working with great people... Come and be a part of the Sugarbush team and help make our resort a destination like no other.
We believe in the great traditions of Sugarbush dating back to 1958. Our goal is to make Sugarbush into a premier four-season mountain resort. Downhill skiing and snowboarding are our primary winter activities, but we also create an environment filled with other fun activities. The Mad River Valley has so many fun outdoor activities that anyone can find whatever they like.
High School diploma required, BA or BS preferred. Must be at least 18 years old. Previous hospitality experience preferred. Prior knowledge of SMS, RTP and/or Inntopia is a plus. Must be computer literate and comfortable working on multiple web and software based applications. Agent must be able to multi-task and use multiple systems simultaneously. Handle all phone communications in a courteous and efficient manner. Previous switchboard operations experience desirable. Must be able to work weekends and holidays
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